DOMAIN NAMES
1. What settings should I use for my name servers?
For correct nameserver information, you should consult your 'welcome email' message that was sent to you after the account was setup.
The following information are provided as a reference only if you know what server your account is on.
ns1.navhost.net
ns2.navhost.net
ns3.navhost.net
ns4.navhost.net
ns7.navhost.net
ns8.navhost.net
ns16.navhost.net
ns17.navhost.net
ns1.navteck.info
ns2.navteck.info
linux1.navhost.net
linux1a.navhost.net
2. How long does it take for the domain name to work?
It usually takes 1-2 days for the domain to transfer once you update the name servers. If it takes longer than 3 days, please contact us and we will try to find the problem.
For correct nameserver information, you should consult your 'welcome email' message that was sent to you after the account was setup.
The following information are provided as a reference only if you know what server your account is on.
ns1.navhost.net
ns2.navhost.net
ns3.navhost.net
ns4.navhost.net
ns7.navhost.net
ns8.navhost.net
ns16.navhost.net
ns17.navhost.net
ns1.navteck.info
ns2.navteck.info
linux1.navhost.net
linux1a.navhost.net
2. How long does it take for the domain name to work?
It usually takes 1-2 days for the domain to transfer once you update the name servers. If it takes longer than 3 days, please contact us and we will try to find the problem.
EMAIL
1. Connecting to email accounts using Netscape mail
There is an issue with Netscape regarding the use of the "@" symbol in the username. In order to log into your email account with a username with an embedded "@" using Netscape, you have to go into the user's profile directory for Netscape and edit the "prefs.js" file. Add the following line:
user_pref("mail.allow_at_sign_in_user_name",true);
That should fix the issue
2. Why have my POP email accounts been deleted in cpanel?
There are a couple of methods for doing this.
The easiest is to log into your control panel, click on "POP email accounts", and then click on the autoconfig link next to the account you want to set up in Microsoft Outlook or Outlook Express (assuming you use one of these email programs). This will automatically set up the email for Outlook or Outlook Express.
If this doesn't work, you will need to use the following settings.
POP3 server = mail.your_domain.com
SMTP server = mail.your_domain.com
You will need to authenticate in order to send mail through our SMTP server. There is usually an option for this in the email client. You will then need to enter your username and password again.
The username has two possiblilities. If you are using the default account with the username that you signed up with, you can just enter your username. If you set up an extra email account, you will need to use user@your_domain.com as the username. This prevents confusion if multiple people try using the same user name.
There is an issue with Netscape regarding the use of the "@" symbol in the username. In order to log into your email account with a username with an embedded "@" using Netscape, you have to go into the user's profile directory for Netscape and edit the "prefs.js" file. Add the following line:
user_pref("mail.allow_at_sign_in_user_name",true);
That should fix the issue
2. Why have my POP email accounts been deleted in cpanel?
There are a couple of methods for doing this.
The easiest is to log into your control panel, click on "POP email accounts", and then click on the autoconfig link next to the account you want to set up in Microsoft Outlook or Outlook Express (assuming you use one of these email programs). This will automatically set up the email for Outlook or Outlook Express.
If this doesn't work, you will need to use the following settings.
POP3 server = mail.your_domain.com
SMTP server = mail.your_domain.com
You will need to authenticate in order to send mail through our SMTP server. There is usually an option for this in the email client. You will then need to enter your username and password again.
The username has two possiblilities. If you are using the default account with the username that you signed up with, you can just enter your username. If you set up an extra email account, you will need to use user@your_domain.com as the username. This prevents confusion if multiple people try using the same user name.
FTP
1. How do I FTP into my account?
To transfer files or browse through your directory using FTP, you need to connect with an FTP client to hostname ftp.your_domain.com or ftp.your_username.navhost*.net (replace "your_domain.com" or "your_username" with the appropriate info, and "navhost*.net" with the server your account is on). Use port 21, and login with your account username and password.
Any files that you want viewable on the web should be uploaded to the /public_html directory. You might want to set this as the default directory in your ftp client.
2. What if I can't use FTP?
We also offer a web based file manager that will allow you to upload the files to your account.
3. Anonymous FTP
When anonymous ftp is turned on in your account, anonymous ftp users have access to your /public_ftp folder. To set things up for anonymous ftp access, log into your cpanel and click on "Setup anonymous FTP access". The first checkbox allows anonymous ftp users to download files from your /public_ftp folder. The second checkbox allows anonymous ftp users to upload to your /public_ftp/incoming folder. No anonymous ftp users can view or download the contents of the /public_ftp/incoming folder.
To connect with an ftp program as an anonymous ftp user, you need to use ftp@your_domain.com as the username. Leave the password field blank. The hostname is ftp.your_domain.com . Use port 21.
4. I have created an extra ftp account in the control panel. How does that person connect?
They would use the same procedure as above, but they need to enter their username as user@yourdomain.com. For instance, if you create a user called bob, he would log in with the username bob@yourdomain.com. Please change yourdomain.com to your actual domain name.
To transfer files or browse through your directory using FTP, you need to connect with an FTP client to hostname ftp.your_domain.com or ftp.your_username.navhost*.net (replace "your_domain.com" or "your_username" with the appropriate info, and "navhost*.net" with the server your account is on). Use port 21, and login with your account username and password.
Any files that you want viewable on the web should be uploaded to the /public_html directory. You might want to set this as the default directory in your ftp client.
2. What if I can't use FTP?
We also offer a web based file manager that will allow you to upload the files to your account.
3. Anonymous FTP
When anonymous ftp is turned on in your account, anonymous ftp users have access to your /public_ftp folder. To set things up for anonymous ftp access, log into your cpanel and click on "Setup anonymous FTP access". The first checkbox allows anonymous ftp users to download files from your /public_ftp folder. The second checkbox allows anonymous ftp users to upload to your /public_ftp/incoming folder. No anonymous ftp users can view or download the contents of the /public_ftp/incoming folder.
To connect with an ftp program as an anonymous ftp user, you need to use ftp@your_domain.com as the username. Leave the password field blank. The hostname is ftp.your_domain.com . Use port 21.
4. I have created an extra ftp account in the control panel. How does that person connect?
They would use the same procedure as above, but they need to enter their username as user@yourdomain.com. For instance, if you create a user called bob, he would log in with the username bob@yourdomain.com. Please change yourdomain.com to your actual domain name.
BILLING
1. Why are all the payments for your webhosting plans set up as reoccurring payments?
We don't currently set accounts to automatically terminate on a given future date. The reason we have all of our payments set up as reoccurring payments is so that when the next billing date nears, customers can decide if they want to cancel their billing and have us terminate their webhosting account. We've found that going ahead and terminating accounts without first receiving confirmation from customers tends to create a lot of unintentional account deletions, and frustrations. Therefore, we'd prefer to leave your payment as reoccurring. When your next billing date comes along, if you wish, you can then notify us that you wish to cancel your billing and your webhosting account, and we'll do so right there and then. If you forget and don't notice the charge on your credit card until later, that's OK. Just let us know, and we'll cancel your account and refund that charge on your credit card.
We don't currently set accounts to automatically terminate on a given future date. The reason we have all of our payments set up as reoccurring payments is so that when the next billing date nears, customers can decide if they want to cancel their billing and have us terminate their webhosting account. We've found that going ahead and terminating accounts without first receiving confirmation from customers tends to create a lot of unintentional account deletions, and frustrations. Therefore, we'd prefer to leave your payment as reoccurring. When your next billing date comes along, if you wish, you can then notify us that you wish to cancel your billing and your webhosting account, and we'll do so right there and then. If you forget and don't notice the charge on your credit card until later, that's OK. Just let us know, and we'll cancel your account and refund that charge on your credit card.
DOCUMENTATION
1. Is there an operating manual for navhost.net Hosting customers?
Yes, it can be found at http://support.navhost.net
2. Where can I find detailed documentation about MySQL databases?
You can go to http://www.mysql.com or you can try http://www.mysql.org. At mysql.org, click on the documentation button. The documentation is tarred and gziped. You can extract the html documentation files using WinRAR, which you can obtain from http://www.rarsoft.com.
Yes, it can be found at http://support.navhost.net
2. Where can I find detailed documentation about MySQL databases?
You can go to http://www.mysql.com or you can try http://www.mysql.org. At mysql.org, click on the documentation button. The documentation is tarred and gziped. You can extract the html documentation files using WinRAR, which you can obtain from http://www.rarsoft.com.
PRE-SALES QUESTIONS
1. What operating system do your servers use?
Our servers run on Linux and windows.
2. Are your prices in Canadian or US funds?
All prices quoted are in US funds.
3. How much downtime will there be when I transfer my site to you?
As long as things are done properly there should be no downtime as a result of the move. We suggest following these steps:
4. What kind of hardware do your servers use?
Our latest servers are Dual Pentium IV 933 MHz machines, each with 2 GB of RAM and a 36 GB SCSI hard drive.
5. Can I pay you by check?
Yes, any of our 1 year plans can be purchased by check, money order. Please use our contact form to enquire about this.
6. What kind of connections to the internet do your servers have?
We currently have 4 OC12 connections, with the ability to go to 4 OC192 connections pending some hardware upgrades.
7. Do you have a demo of the control panel?
Yes we do. It is available.
Our servers run on Linux and windows.
2. Are your prices in Canadian or US funds?
All prices quoted are in US funds.
3. How much downtime will there be when I transfer my site to you?
As long as things are done properly there should be no downtime as a result of the move. We suggest following these steps:
- Sign up for an account with us
- Upload your website to our servers and test to make sure everything appears as it should
- Update the name servers with your domain registrar to point to the ones we provide in your welcome email
- Wait a couple of days before canceling your old hosting plan. It can take a couple of days for a domain to transfer and it is best to leave some overlap to ensure there is no downtime.
4. What kind of hardware do your servers use?
Our latest servers are Dual Pentium IV 933 MHz machines, each with 2 GB of RAM and a 36 GB SCSI hard drive.
5. Can I pay you by check?
Yes, any of our 1 year plans can be purchased by check, money order. Please use our contact form to enquire about this.
6. What kind of connections to the internet do your servers have?
We currently have 4 OC12 connections, with the ability to go to 4 OC192 connections pending some hardware upgrades.
7. Do you have a demo of the control panel?
Yes we do. It is available.
